Project name

Strengthening the market competitiveness of the company MMM Agramservis through investment in the introduction of ISO standards;
Project code PK.1.3.04.0461

Project leader

MMM Agramservis d.o.o.

Brief description of the project

The project “Strengthening the market competitiveness of the company MMM Agramservis through investment in the introduction of ISO standards” is being implemented for a period of 12 months with the aim of introducing ISO standards 9001, 27001 and 22301. The introduction of the above standards will enable the certification of the quality, security and continuity management system. All three standards will provide the Applicant with a framework for systematically managing key aspects of the business, improving processes and service quality, ensuring information security and increasing the trust of clients and associates

1. 1. Implementation of the standards and certification by an external audit

Sub-activity 1.1 Implementation of the standards

The external consultant will conduct an analysis of the current state and processes of MMM Agramservis in relation to the requirements of ISO standards 9001, 27001 and 22301, through a review of documentation, interviews with key employees and identification of needs for improvements. Based on the analysis, an implementation plan will be developed with clearly defined goals, deadlines and responsibilities, as well as the necessary documentation (policies, procedures and work instructions). Special emphasis will be placed on the integration of all three standards into a single management system.

Sub-activity 1.2 Employee training

The external consultant will conduct training of key employees to ensure the proper application, maintenance and further improvement of the implemented standards.

Sub-activity 1.3 Certification

MMM Agramservis will select an accredited certification body and, after conducting internal audits, will conduct an external certification audit to confirm compliance with the requirements of the standards and their application in everyday business.

2. Promotion and visibility

The project will be implemented in accordance with point 9.6. Instructions for applicants and the Guidelines for communication, information and visibility 2021–2027, and information and visibility marks will be published on the official website: https://www.agramservis.hr.

3. Project management

An internal project team of two employees will be established: a project manager responsible for administrative management and coordination of activities and a coordinator who will provide operational support, cooperate with external experts, control documentation and participate in employee training. The project team will ensure the implementation of the project in accordance with EU project rules and certification requirements.

Total project value: €85,800.00

Total eligible costs: €69,550.00

Grant: €38,252.50

Project duration: September 1, 2025 – August 31, 2026